General COVID-19 Protocols

We continually monitor new policy changes by the British Columbia Health Officer and the Centre for Disease Control (BCCDC) and have a COVID-19 safety plan for each of our areas that meet or exceed suggested guidelines. To view our detailed Covid-19 Safety Protocols, click here.

Many of our existing protocols provide as much touch-free and low contact service as possible, whether in check-in and check-out procedures, meal orders and pickups or housekeeping services. 

Following current physical distancing and gathering guidelines, we are limiting the number of people on the property and planning in-person programs with reduced capacity. COVID-19 waivers will be sent prior to arrival to allow guests to review and confirm that they are healthy and symptom-free and cleared to enter the Haven property. These forms will need to be signed on arrival.    

While on the property, we ask everyone to practice social distancing by standing at least 6 ft apart from others, including when standing in lines or moving around the property. All guests on the property must wear a face covering when the 6 ft social distancing cannot be maintained. Face coverings are required:    

  • Inside, or in line to enter, any indoor public space    
  • Outdoors in public spaces when it is not feasible to maintain a physical distance of 6 feet from others. 

Face coverings are not required while eating but required to be worn when you have finished eating and are in common areas. 

There are signs around and throughout the Lodge to help guests maintain social distancing and we have alcohol-based hand sanitizers placed at entry and exit points in the Lodge, the store and our bodywork area, which we encourage you to use as often as possible to limit the spread of the virus.   

Dining Room 

Our dining room is currently closed. As we move towards a complete reopening will re-arrange our dining room seating to follow health guidelines and safety plans. 


The store has its own COVID-19 safety plan that is aligned with WorkSafe BC and CDC health guidelines. We encourage you to visit the store and ask that only one person at a time in the store and that guests sanitize their hands prior to and upon exiting the store.

Bodywork and Movement Services

Our bodywork and movement area has clearly outlined stringent COVID-19 safety protocols for guests and our service providers. We have installed plexiglass shields for the types of services that allow for this extra protection, ask clients and our service providers to always wear masks and sanitize or wash hands-on entry and exit.  

We have implemented reduced contact service bookings by setting up bodywork and movement services scheduling software. This will allow our guests to conveniently register and pay for bodywork and movement services when you book your stay at the Haven and keep you, our staff and service providers to avoid unnecessary contact.   

We are monitoring BCCDC guidelines to know when we can safely offer yoga and other movement practices on the property and manage the risk of low/high-intensity exercise and COVID-19 transmission. We will keep you posted of any movement class options as they are confirmed. 

Cleaning Protocols 

Our housekeeping staff is dedicated to ensuring your continued safety. They have increased the frequency of cleaning and sanitizing common spaces and frequent contact surfaces including, but not limited to: 

  • Reception check-in counter
  • Door handles    
  • Public bathrooms    
  • Room keys and locks   
  • Dining surfaces and seating areas

For your guest room, housekeeping has implemented stringent cleaning and sanitizing protocols, with staff paying particular attention to high-touch items, including:  

  • Toilet seats    
  • Door and furniture handles    
  • Bathroom handles    
  • Nightstands    
  • Telephones    
  • Light switches    
  • Luggage racks and flooring 

Guest rooms are cleaned thoroughly before arrival. To reduce contact for our guests and our staff, guest rooms will not be cleaned during your stay. 

Session/Event Spaces 

Session and event room seating is at least 6 feet apart. Room capacity has also been reduced following Provincial Health guidelines. Specific guidelines regarding how to move around and use the space in session rooms will be reviewed in initial group sessions.