We look forward to welcoming you and are busy preparing for your arrival.
The Haven is reopening in a very safe and special way. This will be a time for calm, and a reduced number of people on the property, with awareness of our COVID protocols to keep everyone safe.
Covid specific information
Over the past few weeks we have worked hard to implement new safety protocols to ensure the health and well-being of our guests. We are constantly monitoring any new policy changes by the British Columbia Health Officer and the CDC.
A Covid waiver will be sent to you in advance for you to review and confirm that you are cleared for entering the Haven property. When you arrive you will be asked to sign a copy of the waiver. All program participants are required to stay on property (other than trail/beach walks) for the duration of their program. Our gift shop will be stocked with extra amenities.
In the session/event space:
Session/event room seating will be at least 6 feet apart. Room capacity has been reduced in accordance with the Provincial Health guidelines. Specific guidelines as to how to move around and use the space in your session room will be reviewed in your first group session.
Public Spaces and Communal Areas: The frequency of cleaning and sanitizing has been increased in public spaces with an emphasis on frequent contact surfaces including, but not limited to:
- Reception check-in counter
- Door handles
- Public bathrooms
- Room keys and locks
- Dining surfaces and seating areas
Guest Rooms: As we implement industry-leading cleaning and sanitizing protocols to clean guest rooms, staff will pay particular attention to high-touch items including:
- Toilet seats
- Door and furniture handles
- Bathroom handles
- Light switches
- Luggage racks and flooring
Your guest room will be cleaned before you arrive but additional cleaning during your stay will not be provided.
While on campus, guests, staff, and faculty must practice social distancing by standing at least 6 feet away from other groups, including while standing in lines or moving around the property. Tables in the Dining Room in the Lodge and other physical layouts will be arranged to ensure appropriate distancing. Please follow the arrows on the floor so that traffic flow is one way.
All guests are required to wear face covering on campus when the 6 ft social distancing cannot be maintained. Face coverings are not required while eating. Face coverings are required:
- Inside of, or in line to enter, any indoor public space
- While outdoors in public spaces when it is not feasible to maintain a physical distance of 6 feet from others.
What to bring
Here is a list of things that you may wish to bring with you - not required, but they may help to make your stay more comfortable.
- Shoes that slip on easily (no shoes are worn in the session rooms).
- Swimwear for the hot tub is required.
- The pool is closed at this time.
- Eco-friendly water bottle (we do not sell bottled water).
- Ear plugs and eye shades (if you are sharing a room).
- Hair-dryer (rooms do not have hair dryers).
- Shoes that can withstand rain/salt water.
- Flashlight with extra batteries.
- Comfortable layered clothing.
- Notebook, journal or diary.
- Rain wear or an umbrella.
- An open heart and mind.
Getting to The Haven is easy! You can arrive on the ferry by car or as a foot passenger, or arrive via float plane from Vancouver (downtown or YVR South Terminal). For full travel information see Getting Here.
Arriving by foot? We provide limited shuttle transport for BC Ferries foot passengers departing Nanaimo on the 3:45pm and 5:10pm sailings for program participants only. If this is available for your program you will be notified in advance. Please contact Reception at 250 247 9211 x0 when you arrive at the ferry terminal (on the Nanaimo side) and have confirmed which ferry you will be on to Gabriola Island. If the shuttle is not available you can use the local Gabriola Taxi which needs to be reserved in advance by calling 250 247 0049.
Arrival and departure
Your room will be ready by 4:00pm on the first day of your program. Dinner will be served in the Lodge from 6:00pm to 7:00pm. View The Haven property map.
On the final day of the program, please remove personal items from your bed by 9:00am so that our housekeepers can prepare the bed for our next guest. Check out time is Noon.
Unless you have been informed otherwise, your program will begin at 7:30pm on the first day, and finish by Noon on the last day. Your typical daily schedule as a program participant will be:
- 8:00am to 9:00am – Breakfast.
- 9:15am to Noon – Morning session.
- Noon to 1:00pm – Lunch.
- 3:00pm to 6:00pm – Afternoon session.
- 6:00pm to 7:00pm – Dinner.
- 7:30pm to 9:30pm (session end times may vary) – Evening session.
Each accommodation room has a telephone with voicemail. To ring your room phone, incoming callers dial 250 247 9322 and enter your room number when prompted. You will receive your room number when you check in - your room number is not available in advance of check-in. Local calls and calls to locations within Canada and the continental United States are free of charge. Thunderbird Dorms have a dial 911 phone for emergency use only - no incoming calls or voicemail is available with dormitory accommodation.
We offer complimentary WIFI to help you check in with the outside world. This service is shared with all guests on site and is not intended to support video streaming or heavy internet use. We love our trees and expansive 7-acre property, and this can sometimes impact connectivity. We cannot guarantee reliable WIFI connection in every room. If access to podcasts, movies and TV shows is important to you, we highly recommend pre-downloading media before your arrival.
Shaw® Go WiFi is also available in Phoenix and the Lodge. A complimentary computer workstation and printer is available for guest use in the Satir Room (across from the main entrance to the Lodge).
We have a very limited number of pet friendly rooms, available by advanced booking only, at an additional cost. If you are thinking about bringing your pet, please discuss this with our registrar when you are making your booking.
If you have medically-severe dietary needs please alert our registrar when you are making your booking. We will do our best to accommodate your needs, but we may not be able to satisfy all requests. Please see dining for details.
Please be considerate of your fellow guests and our staff, and refrain from using aromatic products such as hair spray, perfume and scented deodorant while at The Haven. For some people, these products can trigger reactions such as respiratory distress and headaches.
All guest rooms, meeting rooms, pathways, grounds and common areas are smoke-free. Smoking is only allowed in the designated area (behind the Gateway Building at the entrance). A fine of $250 will be charged for smoking anywhere other than the designated area.
Please check your receipt and confirmation letter carefully and contact a registrar if you have any questions. Please note that we do not accept personal cheques on arrival day.
Review our cancellation policy here.
Participation and policies
For more than 30 years, The Haven has offered programs for personal and professional growth and development. Programs at The Haven are educational, not psychotherapy or medical therapy, or a substitutes for these services. If you have medical or psychological problems, you must notify your physician or therapist about your participation in this program. You are fully responsible for your health, and for yourself during this program.
Participation in any parts of programs at The Haven is completely voluntary - you can refuse to participate in any or all parts of the program and are free to leave at any time. Any personal information revealed during the program is confidential. You are free to discuss your own experience as long as it does not identify any other person. You must ask permission of the program leader(s) and participants before taking photos or making audio/video recordings during a program or sharing them during or after the program.
The Haven management reserves the right to dismiss a participant at any time before, during or after a program if he/she:
- Becomes dangerous or harmful to self, others, or property.
- Behaves disruptively or inappropriately.
- Is not able, for whatever reason, to be present for learning.
- Breaks the law.
- Refuses to cooperate with program leaders or The Haven management.
- Does not pay according to The Haven terms and conditions for a program or services provided.
This covers the time period from when a participant arrives on Gabriola to attend a Haven program, and is not restricted only to The Haven property. View more policies.
Our registrars and reception staff are available to answer your questions.
1 800 222 9211
Extension 1 for Registrars
Extension 0 (zero) for Front Desk Reception