Thank you for registering!
We look forward to welcoming you and are busy preparing for your arrival.
What to bring
Here is a list of things that you may wish to bring with you - not required, but they may help to make your stay more comfortable.
- Shoes that slip on easily (no shoes are worn in the session rooms).
- Swimwear for the hot tub (year-round) and pool (seasonal).
- Eco-friendly water bottle (we do not sell bottled water).
- A long-distance calling card (also sold at Front Desk).
- Ear plugs and eye shades (if you are sharing a room).
- Hair-dryer (rooms do not have hair dryers).
- Shoes that can withstand rain/salt water.
- Flashlight with extra batteries.
- Comfortable layered clothing.
- Notebook, journal or diary.
- Rain wear or an umbrella.
- An open heart and mind.
Getting to The Haven is easy! You can arrive on the ferry by car or as a foot passenger, or arrive via float plane from Vancouver (downtown or YVR South Terminal). For full travel information see Getting Here.
Arriving on foot? We provide shuttle transport for BC Ferries foot passengers departing Nanaimo on the 3:45pm and 5:00pm sailings. Please contact Reception at 250 247 9211 x0 when you arrive at the ferry terminal (on the Nanaimo side) and have confirmed which ferry you will be on to Gabriola Island. Gabriola Taxi is also available (you will need to book the taxi in advance).
Arrival and departure
Your room will be ready by 4:00 PM on the first day of your program. Dinner will be served buffet-style in the Lodge from 6:00 PM to 7:00 PM. View The Haven property map.
On the final day of the program, please remove personal items from your bed by 9:00 AM so that our housekeepers can prepare the bed for our next guest. Check out time is Noon.
Unless you have been informed otherwise, your program will begin at 7:30 PM on the first day, and finish by Noon on the last day. Your typical daily schedule as a program participant will be:
- 8:00 AM to 9:00 AM – Breakfast.
- 9:15 AM to Noon – Morning session.
- Noon to 1:00 PM – Lunch.
- 3:00 PM to 6:00 PM – Afternoon session.
- 6:00 PM to 7:00 PM – Dinner.
- 7:30 PM to 9:30 PM (session end times may vary) – Evening session.
Massage and other bodywork
Plan to make bodywork an integral part of your Haven experience. Contact our bodyworkers directly, in advance, to book a session.
Each accommodation room has a telephone with voicemail. To ring your room phone, incoming callers dial 250 247 9322 and enter your room number when prompted. You will receive your room number when you check in - your room number is not available in advance of check-in. Local calls and calls to locations within Canada and the continental United States are free of charge. A calling card is required to make long distance calls from your room phone to locations outside North America (available for purchase at Front Desk Reception). Thunderbird Dorms have a dial 911 phone for emergency use only - no incoming calls or voicemail is available with dormitory accommodation.
Free Haven WiFi is accessible from most areas of the property. Shaw® Go WiFi is also available in Phoenix and the Lodge. A complimentary computer workstation and printer is available for guest use in the Satir Room (across from the main entrance to the Lodge).
We have a very limited number of pet friendly rooms, available by advanced booking only, at an additional cost. If you are thinking about bringing your pet, please discuss this with our registrar when you are making your booking.
If you have medically-severe dietary needs please alert our registrar when you are making your booking. We will do our best to accommodate your needs, but we may not be able to satisfy all requests. Please see dining for details.
Please be considerate of your fellow guests and our staff, and refrain from using aromatic products such as hair spray, perfume and scented deodorant while at The Haven. For some people, these products can trigger reactions such as respiratory distress and headaches.
All guest rooms, meeting rooms, pathways, grounds and common areas are smoke-free. Smoking is only allowed in the designated area (Puffin, the shelter adjacent to the main parking lot, near the Lodge). A fine of $250 will be charged for smoking anywhere other than the designated area.
Please check your receipt and confirmation letter carefully and contact a registrar if you have any questions. Please note that we do not accept personal cheques on arrival day.
If the program is cancelled, you will receive a full refund. If you cannot come to the program for whatever reason, please let us know as soon as possible. If you withdraw from the program for any reason before it starts, you have the option of transferring the deposit or any amount you have paid to another program. If you do not choose to do this, we will send you a $150 deposit refund voucher. This voucher can be redeemed up to three years from the date of issue and can be given to another person to use. Any payments made over and above the $150 deposit amount will be refunded using the original payment method.
Participation and policies
For more than 30 years, The Haven has offered programs for personal and professional growth and development. Programs at The Haven are educational, not psychotherapy or medical therapy, or a substitutes for these services. If you have medical or psychological problems, you must notify your physician or therapist about your participation in this program. You are fully responsible for your health, and for yourself during this program.
Participation in any parts of programs at The Haven is completely voluntary - you can refuse to participate in any or all parts of the program and are free to leave at any time. Any personal information revealed during the program is confidential. You are free to discuss your own experience as long as it does not identify any other person. You must ask permission of the program leader(s) and participants before taking photos or making audio/video recordings during a program or sharing them during or after the program.
The Haven management reserves the right to dismiss a participant at any time before, during or after a program if he/she:
- Becomes dangerous or harmful to self, others, or property.
- Behaves disruptively or inappropriately.
- Is not able, for whatever reason, to be present for learning.
- Breaks the law.
- Refuses to cooperate with program leaders or The Haven management.
- Does not pay according to The Haven terms and conditions for a program or services provided.
This covers the time period from when a participant arrives on Gabriola to attend a Haven program, and is not restricted only to The Haven property. View more policies.
Our registrars and reception staff are available to answer your questions seven days a week.
1 800 222 9211
Extension 1 for Registrars
Extension 0 (zero) for Front Desk Reception