• CAD $249.00 – Supported Tuition
  • CAD $349.00 – Regular Tuition
  • CAD $449.00 – Pay-It-Forward Tuition

Date & Time Details:
Saturday, December 4, noon-2:30pm PT
Sunday, December 5, noon-2:30pm PT
Saturday, December 11, noon-2:30pm PT
Sunday, December 12, noon-2:30pm PT
BONUS: Saturday, December 18, noon-1pm PT (optional follow up)

Location: Zoom Online

Registration Support:

Email us about program

ONLINE: Communication Intensive

With Jane Kilthei, Cathy McNally and Lizanne Foster

December 4 - 12, 2021


Communication Intensive – Connecting in Challenging Times  

The Haven’s Communication Model offers a doorway into communicating and connecting when it really matters.

As we navigate these uncertain times—in our relationships at home, in our work, and in our communities—stress, tension and anxiety may be front and centre for us or nibbling at our edges.

Let’s face it, effective communication can be tough at the best of times—and sometimes even harder over the holidays. Often our closest relationships present us with our greatest communication challenges. Whether we gather in-person or online, times with family and friends over the holiday season can be fertile ground for tension and conflict.

Finding more skillful ways to communicate with each other can help us navigate through this period and cultivate positive connections, even across our differences.

The Haven’s Communication Model offers an accessible map and set of tools to make space for respectful dialogue and improve your communication skills.  The model offers a path to recover your curiosity, generosity of spirit, bring increased clarity to your relationships, and supports you in finding your way out of misunderstandings.

This online communication intensive delves deeply into The Haven’s Communication Model and the fundamental skills that underlie all communication.

Offered over four days, with space in-between for practice, this in-depth 10-hour program is for anyone looking to improve their communications and willing to be supported and coached individually to communicate more effectively in any situation. That’s why we’re purposefully limiting the program to 14 participants.

This experiential program is for you if you want to…

  • Communicate more directly and clearly
  • Build more authentic relationships with those who matter to you
  • Expand your self-awareness, think more clearly, and communicate with more empathy and clarity, even in times of conflict
  • Stay more confidently present in difficult conversations
  • Be a more curious and a better listener
  • Find your voice and overcome self-censorship

You may find this program especially useful if…

  • You want support and practice communicating in difficult situations
  • You’ve got specific conversations you want to engage in and want to practice, get feedback, and gain confidence

Program Highlights:

  • Four 2.5-hour online sessions, one-per-day over two weekends, plus a 1-hour optional post program check-in session
  • Small group of 14 participants
  • Experiential learning with support and coaching from experienced leaders


  • Saturday, December 4, noon-2:30pm PT
  • Sunday, December 5, noon-2:30pm PT
  • Saturday, December 11, noon-2:30pm PT
  • Sunday, December 12, noon-2:30pm PT
  • BONUS: Saturday, December 18, noon-1pm PT (optional follow up)



Accessibility and inclusion are important to us. Together with the facilitators, we are able to offer tiered pricing on this program. Please select a tier that fits your budget and current context.  Often, employers will sponsor, support, or reimburse for professional development programs like this one.

  • $249: Supported – made possible by our generous supporters
  • $349: Regular – standard tuition price
  • $449: Pay It Forward – helps support another participant to join


Community Diversity & Inclusion Fund:

In addition to price options, we are able to offer a limited number of full or partial bursaries through the Community Diversity & Inclusion Fund. Applications must be received at least 2 weeks prior to the program start date. Learn more and apply for support here. Application Deadline: November 20, 2021.


Recommended Resources:

Here are book titles that can complement and enhance your learning in this program. Click to learn more:

+ Being: A Manual for Life by Bennet Wong & Jock McKeen

Being A Manual for Life book cover


Technical requirements:

This online program will be hosted on Zoom, a video conferencing software that is free for participants and easy to use on a variety of devices. You will need to have a device (desktop computer or laptop recommended; tablet or smartphone can work too), reliable internet connection, and sound capabilities (headset recommended; built in or external microphone or speaker systems can work too). You can test your device connection and compatibility in advance here:

You will be invited to join the call up to 15 minutes early to receive technical support.  Please do not join on multiple devices. Registration is individual – sharing a screen is not permitted.


Jane Kilthei
Jane Kilthei RM (Hon), DipC brings an open heart and a desire to create a more compassionate world to the programs she leads and assists. She co-leads “Communication Basics: connecting when it matters”, “Communication Intensive: from Fundamentals to Mastery”, and assists at Come Alive, Couples Alive and other Haven core programs. Jane believes that deep listening and the courage to come forward and speak from our values are essential to creating the relationships and world we want. After 30+ years working as a midwife and change-maker, she now focuses on facilitating community dialogue and her resilience-focused coaching practice on Vancouver Island.
Learn more about Jane Kilthei
Cathy McNally
Cathy McNally BSc, DipC is passionate about people and possibility. Growing up in a mix of cultures, with a background in business and teams, Cathy is curious about the gift of differences, and is committed to connection and understanding. A particular joy is coaching relationships of all kinds. Following a major life change, she is exploring aliveness, loss and meaning through the adventure of movement, voice, creativity, nature, eros and community. Her trademark kindness, caring and fun make her a sought-after group leader. Associated with The Haven since 1989, Cathy believes that “living well, together” is necessary, urgent, and possible.
Learn more about Cathy McNally
Lizanne Foster
Lizanne Foster, a teacher who works with teens from diverse backgrounds in Surrey, BC, became a teacher by accident in South Africa during the Apartheid era. She describes teaching teens as an experience of constantly learning from their courage, creativity and genius. She integrates the Haven’s Communication Model into her teaching practice, introducing it within the first weeks of each semester. Lizanne is often surprised by how quickly students adapt the model for their own needs as they learn to resolve conflicts with clarity, honesty and kindness.  Lizanne has a Certificate in Haven Counselling Skills and is a welcome addition to teaching…
Learn more about Lizanne Foster