ONLINE: A Process-Oriented Approach to Conflict Facilitation

This online program is designed for leaders, managers, team coaches, group facilitators and anyone interested in building skills toward dealing with interpersonal and group conflict. 

“None of the world’s problems are technically difficult to solve; they originate in human disagreement. In coherency, humanity’s creative powers are boundless.” – Charles Eisenstein, The Coronation. 

Conflict is both natural and inevitable; a basic but challenging human experience.  It lives in our relationships, organizations, bodies and dreams. Conflict signals that something important is emerging and trying to be known.  The skillful facilitation of conflict creates access to new information that is vital to our ability to understand diversity and differences and that is needed for our growth as individuals, groups and organizations.  Yet conflict is hard to deal with.  It can be scary, frustrating or feel hopeless when polarizations happen and we get stuck in them.  A decline in trust, distancing in our relationships, increased stress and poor health often follow.  In organizations, conflict effectiveness is crucial to team cohesion, staff retention, innovative practice, motivation and meeting objectives. 

“Process Work is so powerful. Conflict Facilitation as opposed to Resolution offers so much learning and wisdom if allowed time to be experienced, felt, slowed down and investigated. Working through conflict with trained and compassionate leaders is life changing, and so so necessary given our current political and global climate crisis.” – Tina, past participant.

The theory and methodology offered in this training are from Process Oriented Psychology or “processwork.”  Processwork is an awareness-based paradigm of personal and collective change.  Over the last 40 years, processwork facilitators have been invited to share these methods in many of the more conflict-intense parts of the world.  This training introduces processwork methods using theory presentation, experiential learning and practice.  Using handouts, case studies, and personal experiences, we’ll apply processwork methods to our own contexts, integrate them with our individual personalities, in building our capacity to facilitate interpersonal conflicts and tensions.


Learning Goals and Outcomes:

  • Discovering how to remain present and facilitative in conflict.
  • Responding to direct and indirect accusations/criticisms.
  • Working with the foundational presence of power, rank and diversity issues.
  • Using framing as a potent tool for unfolding conflict and heightening awareness. 
  • Learning why and when to bring in personal feelings and experiences.
  • Exploring Deep Democracy practice: including and valuing all points of view.
  • Access to ongoing community of practice: regular practice group sessions for skill building together.


“I LOVE David’s facilitation style. He’s kind, inclusive, direct, inventive and fun.” – Louise, past participant.

In this exciting new online program, conflict expert David Hatfield will offer a mix of experiential invitations, information sharing, participant interaction, and personal reflection, with opportunities for coaching and feedback.

This program spans 3 days over Zoom, an online video conferencing platform.

Each of these sessions will include breaks:

  • Friday, June 26th: 7-9:30pm PT
  • Saturday, June 27th: 10am-5pm PT
  • Sunday, June 28th: 10am-5pm PT

Registration is limited.


Accessibility and inclusion are important to us. Together with the facilitator, we are able to offer tiered pricing on this program. Please select a tier that fits your budget and current context. Often, employers will sponsor, support, or reimburse for professional development programs like this one.

  • $249: Supported – made possible by our generous supporters
  • $349: Regular – standard tuition price
  • $449: Pay It Forward – helps support another participant to join


Technical requirements:

This online program will be hosted on Zoom, a video conferencing software that is free for participants and easy to use on a variety of devices. You will need to have a device (desktop computer or laptop recommended; tablet or smartphone can work too), reliable internet connection, and sound capabilities (headset recommended; built in or external microphone or speaker systems can work too). You will be invited to join the call up to 15 minutes early to receive technical support.


Your Zoom link and Haven Online How-to guide will be emailed to you the day before the program. All registrants will receive a reminder email the day of the program as well.